We have organized questions asked by our guest and formulated answers. Don’t hesitate to contact us if you need more information!

Please be aware of our policy changes. All activities are final sale. There will be no refunds. If for any reason the client decides to cancel their scheduled activity, we will always proceed to issue a CERTIFICATE with the total amount paid available to be used at any time that the client wishes.

All proceeds from the activities at the park is what allow us to provide guests with this wonderful experience and the care of all our wild animal friends.

Please Note: Some animals may not be available, due to their size and temperament at the time of your visit.

What if I need to modify my order?

You can email or Call Us and any details or value will be adjusted within 24 hours of placing your order. 

What if I need to change my shipping address?

We may be able to make changes to the delivery address if the order is still pending. Please email with your full name and order number requesting for an amendment to address, however please note if the order has been fulfilled we will not be able to make any changes to the delivery address.

Can I get same day delivery?

YES. Same Day Delivery is available.

Do you Ship Internationally?


Yes we do, We ship our animals Internationally accompanied by a staff.

What should I do if my order has not arrived?

The estimated time of your delivery is on your order confirmation email, please wait until this date for your order to arrive.

If the delivery has not shown up after this time, then please contact our customer care team. All of our items and animals are sent out via a tracked service so we will be able to provide up to date information on the status of your order.

Do I need to sign for my order?

All of our orders are sent out tracked and the courier will need a signature but not necessarily from the addressee.

We cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Do I need to sign for my order?

Most Mailing Services we use should leave a card to let you know they attempted delivery with further instructions.

If you ordered expedited delivery and our courier Mail is fulfilling, they will attempt to deliver the next working day or you can arrange with them a specific day to deliver.  

How long will my order take to reach me?

Delivery time depends on which delivery method you choose.

Standard delivery (Brown hare) takes 5-7 working days.

International delivery – We aim to deliver to Europe within 7-14 days. For the rest of the world we aim to deliver within 14-21 days.

We work hard to meet these delivery times but during busy periods such as sales or holidays, delivery may take a little longer.

Orders are dispatched Monday to Friday, excluding national holidays.

Can I use more than one promotion code?

No, sorry! Our system only accepts the last voucher code entered. Promotional codes cannot be combined.

What are your accepted payment methods?

We accept Visa, MasterCard, American Express, CashApp, Zelle Transfer, Venmo, PayPal, and Visa Gift Cards.

We take fraud very seriously so for your protection we screen orders for potential fraud. Please ensure that your billing address matches your payment method to avoid delays in processing your order.  

How long do returns take to process?

Returns are usually processed within 7 working days after we have received your package.

We will email you as soon as we have received it and again when we have processed your refund.

I live close to the zoo! Can I just return my order in person?

Sorry, our facility won’t be able to help return/refund an online purchase.

Can I return something I received as a gift?

Yes, but you’ll need to contact us. Give us a call or email our customer service team with the email address, first and last name or postcode of the gift giver and we will sort it out for you!

My order is incomplete or I have received the wrong item.

We may have sent your items in separate parcels so please check your emails to see if we have contacted you to let you know your items will be arriving separately.

However if we haven’t contacted you and an item is missing, please contact our customer care team with your order number and details of the missing item and we will resolve the issue as soon as possible!

Still have a question?

Please contact us for more information.

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